Terms and Conditions for Carpet Cleaning Medford

01 Acceptance of Terms

By accessing carpetcleaningmedford.com, requesting a quote, or booking any service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all visitors, users, customers, and anyone who accesses or uses our services in Medford, Ashland, Central Point, Jacksonville, Talent, Phoenix, Eagle Point, White City, Gold Hill, and throughout Jackson County, Oregon.

02 Services Provided

Carpet Cleaning Medford provides professional cleaning services including:

• Carpet cleaning — truck-mounted hot water extraction for residential and commercial properties
• Upholstery cleaning — sofa, couch, sectional, and chair cleaning
• Rug cleaning — oriental, Persian, silk, and area rug restoration
• Pet odor and stain removal — enzyme-based treatment for urine and organic stains
• Tile and grout cleaning — high-pressure steam cleaning for ceramic, porcelain, and natural stone
• Carpet repair and stretching — burn repair, patching, seam repair, and power stretching

All services are performed by IICRC-certified technicians using industry-approved methods and pet-safe biodegradable products.

03 Booking and Appointments

When booking our services, you agree to:

• Provide accurate information — your name, contact details, property address, and service requirements
• Confirm appointment details — date, time, and scope of work
• Ensure property access — someone 18 or older must be present or provide entry access
• Prepare the area — move small breakables and secure pets before our arrival
• Notify us of concerns — inform us of any specific stains, damage, or special requirements

Appointment confirmations will be sent via phone, email, or text message. Please review and confirm your appointment before the scheduled service date.

04 Pricing and Payment

Our pricing structure is transparent and includes:

• Upfront quotes — full pricing provided before any work begins
• No hidden fees — the quoted price is the final price
• Additional services — any add-ons will be discussed and approved before performing
• Payment methods — cash, check, credit card, or digital payment accepted
• Payment timing — payment is due upon completion of service

All prices are subject to change. Estimates provided online or over the phone are approximate and may vary based on actual conditions upon arrival.

05 Cancellation and Rescheduling

We understand that plans can change. Our cancellation policy is:

• 24-hour notice — cancellations and reschedules should be made at least 24 hours before your appointment
• No cancellation fee — for cancellations made with proper notice
• Late cancellations — same-day cancellations may incur a service fee
• No-shows — a service call fee may apply if we arrive and cannot access the property
• Weather delays — we may reschedule due to severe weather at no charge

To cancel or reschedule, please call us at (541) 702-0843 as early as possible.

06 Service Warranty and Guarantee

We stand behind our work with the following guarantees:

• 48-hour re-clean guarantee — if any area is not satisfactory, we return and re-clean at no additional charge
• IICRC standards — every job meets industry certification requirements
• Pet-safe promise — all products are biodegradable and safe when dry
• Licensed and insured — full liability and workers compensation coverage

Warranty claims must be reported within 48 hours of service completion. We reserve the right to inspect and assess any concerns before providing remedy.

07 Customer Responsibilities

To ensure the best service experience, customers agree to:

• Provide safe working conditions — clear paths, adequate lighting, and safe access
• Disclose known issues — inform us of pre-existing damage, allergies, or fabric sensitivities
• Remove valuables — secure jewelry, cash, and irreplaceable items before service
• Manage pets — keep pets in a separate area during cleaning
• Follow drying instructions — allow proper drying time and follow post-cleaning care recommendations

08 Limitation of Liability

While we take every precaution to protect your property, please understand:

• Pre-existing conditions — we are not responsible for damage that existed before our service
• Fiber limitations — some stains and damage may not be fully reversible despite professional treatment
• Color changes — some carpets may experience minor color adjustment during cleaning
• Furniture protection — we recommend removing valuable items from the cleaning area
• Maximum liability — our total liability for any claim is limited to the amount paid for that specific service

We are not liable for indirect, incidental, or consequential damages arising from our services.

09 Website Use and Intellectual Property

All content on carpetcleaningmedford.com — including text, images, logos, graphics, and design — is the property of Carpet Cleaning Medford or its content suppliers and is protected by copyright and trademark laws. You may:

• View and share content for personal, non-commercial purposes
• Link to our website from your own site with appropriate attribution

You may not:

• Reproduce or republish our content without written permission
• Use our content for commercial purposes
• Remove copyright or trademark notices
• Reverse engineer or attempt to hack our website

10 Governing Law and Disputes

These Terms and Conditions are governed by the laws of the State of Oregon, United States. Any disputes arising from our services or website use will be resolved as follows:

• Good faith negotiation — we will work directly with you to resolve concerns
• Mediation — if direct resolution fails, we may pursue mediation
• Jurisdiction — any legal proceedings will be conducted in Jackson County, Oregon
• Applicable law — Oregon state law applies to all disputes

11 Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page and become effective immediately upon posting. Your continued use of our website or services after any changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically.