Privacy Policy for Carpet Cleaning Medford

01 Information We Collect

We collect different types of information from you when you interact with our website or book our services:

Personal Information You Provide:

• Contact details — name, phone number, email address, and physical address
• Service details — carpet type, home size, preferred appointment time, and specific concerns
• Payment information — processed securely through third-party payment processors (we do not store card numbers)
• Communication records — messages sent through our contact forms, phone calls, or emails

Automatically Collected Information:

• Device information — IP address, browser type, operating system, and device identifiers
• Usage data — pages visited, time spent, links clicked, and referring website
• Cookies and tracking — standard web cookies for analytics and functionality

02 How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Service delivery — scheduling appointments, providing quotes, and completing carpet cleaning services
• Communication — responding to inquiries, sending appointment confirmations, and service reminders
• Payment processing — handling invoices, receipts, and transaction records
• Customer service — resolving complaints, handling warranty claims, and following up on service quality
• Marketing — sending promotional offers only with your explicit consent
• Website improvement — analyzing site usage to enhance user experience
• Legal compliance — meeting tax, accounting, and regulatory requirements in Oregon

03 How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers — payment processors, booking software, and communication platforms that help us operate
• Team members — our IICRC-certified technicians who need service details to complete your job
• Legal authorities — when required by law, court order, or to protect our legal rights
• Business transfers — in the event of a merger, acquisition, or sale of business assets

All third-party providers are contractually required to protect your information and use it only for specified purposes.

04 Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic patterns. Cookies are small text files stored on your device that help us:

• Essential cookies — enable basic website functions like form submissions and contact requests
• Analytics cookies — Google Analytics helps us understand how visitors use our site
• Preference cookies — remember your settings and preferences for future visits

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

05 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL encryption — all data transmitted through our website is encrypted
• Secure servers — our website is hosted on secure, monitored servers
• Access controls — only authorized team members can access customer information
• Regular updates — we maintain up-to-date security software and protocols

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

06 Your Privacy Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we update inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — request your data in a portable format

To exercise these rights, contact us using the details provided at the end of this policy.

07 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer records — 7 years for tax and legal compliance in Oregon
• Marketing preferences — until you unsubscribe or request deletion
• Website analytics — anonymized data retained for up to 26 months
• Payment records — as required by financial regulations

08 Children's Privacy

Our services and website are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information from our records.

09 Third-Party Links

Our website may contain links to third-party websites, social media platforms, or booking systems. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

10 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you of significant changes through our website or email
• Continue to protect your information under the previous policy until you consent to changes